‘Exquisite’ has been in operation for 5 years now. It has been 5 years of hell! Other than the lifestyle we seem to have become accustomed to, small shopping sprees, fine dining treats and sponsoring anyone and everyone that has come to us for money… that is the only thing we have had to show for in the past years. We are still without children, without a home, without happiness and most importantly with nothing to show for. Therefore, it begs the question… why and what are we still doing here?!
I have decided, enough is enough! After losing two of our long-serving staff members, firing another from stealing and hiring 3 more that are giving us grief due to the lack of experience. I am dreading the thought of training these new staff members all over again and fuming at the fact that the ones we’ve lost have benefited other cafes!
Our biggest problem has been the kitchen. Always looking for new chefs, and after training them they take off with our recipes, etc. So when we gave up on that idea and decided to take on the cooking role ourselves, we have become tired, bitter, angry and depressed! Trust me, the reality of starting at 5.30am in the kitchen, standing, running, burnt and forever suffocating in that heat is the truth and not the façade you see on television.
The much-dreaded term that keeps us all up, pushing forward unable to call it ‘quits’ has finally come down to a four figure sum and we were relieved! Yes, our Mortgage was finally coming to an end and technically everything from now onwards would be ‘Pure Profit’. We can finally think of ourselves and what we want to do with our hard earned money! Do we start working towards a Home? Do we start having babies? Do we start a new business or expand the café? I can guarantee you, it was definitely not the latter! When we finally decided what we were going to do, we were ecstatic! We were ready to finally plan something in our lives that did not revolve around catering, orders, customer complaints, early hour ‘preps’, cutting, chopping, cooking or baking!
But then it happened…again! We lost more staff members due to their own personal aspirations (because ain’t nobody got time to be a waiter for the rest of their lives). And so, the story of our lives… we were back at it again. Stressed, Angry and Depressed trying to make everything work. It was only 8.30am and six frying pans on the burners for a Steak Strip, Grilled Pork, Pan Fried Fish, Short Stack and the one European lady in the lot that ordered a Porridge (we Islanders love our heavy meals for breakfast). Once done it was a race to unbutton that damn Chef’s jacket while patting down the frizzy afro with water before taking a deep breath and walking to the front with a big smile to whip up that Mocha-Chino a customer has been angrily waiting for in the last 15 minutes you were cooking! Every time I get flustered like this I say to myself ‘This is the last F***** time I’m doing this! And 5 years later…
So many days I have cried myself to sleep. Thinking about all the hurtful things I would say to my poor hard working staff because the Chicken was Raw, the customer was overcharged, the service was terrible and the waste was high. Or how worried I was about the suppliers that have just walked out on me because I’ve called them out on bad products. How my husband used to say to me ‘Why don’t you give them a break and calm the F*** down?!’ But nothing can stop a Perfectionist who understands the value of Money the way I do. I see a Farmer, who could barely afford to pay for his market block to sell his taro come by and give us $12.00 of the very few he has just so he can have some soup over the $3.00 meals that surround him where he’s based. I also see a Prominent CEO of a well-established company choosing to support us every day rather than the 5 Star restaurant we all know he can afford. The point is, each and every one of our customers chose us over the hundreds of choices they have on a daily basis and for that reason alone I wake up every morning wanting to give it our all so that each and everyone is satisfied and has had their money’s worth!
Now with all that being said, I repeat, it has been hell and a hell my husband and I would very much like to walk away from. So instead of reaping the benefits of five years of hard work, we have decided to finally choose ‘US’ over them dollar signs! It is time to focus on our lives and start making a family of our own so that ‘some’ people can finally get off my back about it especially since mid-thirties isn’t exactly young anymore!
I guess after five years of hard work, blood, sweat and money… some battles are best left defeated. For it is not that you have called it quits but rather you have learned from it and have walked away stronger and ready to push through and face any obstacle that comes your way. So here’s to having all fingers and toes crossed for a more fruitful and less stressful new business venture!!! Continue reading